Refund and Returns Policy

Refund and Returns Policy

Refund and Returns Policy

At Lyris Craft Factory store, we strive to ensure customer satisfaction with every purchase. Below is our detailed policy regarding refunds, returns, and exchanges.

1. Returns Eligibility

We accept returns within 14 days from the date of delivery, provided the item meets the following conditions:

  • The product must be unused, in its original packaging, and in the same condition as when it was received.
  • Certain items such as final sale items, customized products, and gift cards are non-returnable.
  • Digital products are non-refundable unless there is a clear defect or issue that prevents their intended use.

2. Return Process

  • Initiating a Return: To initiate a return, contact our customer support at service@Lyrichair.com with your order number and reason for return. We will provide you with instructions on how to return your item.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or our error. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.
  • Restocking Fees: A 10% restocking fee may apply to non-defective returns.

3. Exchanges

We offer exchanges for items that are defective or damaged upon receipt. If you need to exchange an item, email us at service@Lyrichair.com with details and photos of the issue. Depending on the availability of stock, we will arrange a replacement or issue a refund.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: Refunds will be processed to the original payment method within 14 days. Depending on your financial institution, it may take additional time for the refund to reflect in your account.
  • Partial Refunds: In certain cases (such as items showing signs of use or missing components), we may issue partial refunds.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to a product defect or error on our part.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank or credit card statement, as processing times can vary.
  2. Contact your bank or credit card company, as there might be delays in the posting of your refund.
  3. If you’ve done all of the above and still have not received your refund, please contact us at service@Lyrichair.com.

6. International Returns

For international orders, returns may be subject to additional fees such as customs duties, which are non-refundable. The customer is responsible for covering these costs.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 5 days of receipt, providing photos and order details. We will cover the return shipping and arrange for a replacement or refund.

 

 
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